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Terms And Conditions

TERMS AND CONDITIONS

Effective Date: June 3, 2026

Please read these Terms and Conditions ("Terms") carefully before accessing or using the website, mobile application, or services provided by Mudiyan.com. By placing an order for any Goods or Services through our platform, you agree to be legally bound by these Terms.


1. INTRODUCTION

Mudiyan.com is an online retail platform operated under Mudiyan Traders, offering a variety of goods and related services to customers.


2. DEFINITIONS

For the purposes of these Terms:

  1. "Agreement" means these Terms, together with the Privacy Policy and any applicable order confirmations or payment instructions.
  2. "Privacy Policy" refers to the policy governing the collection, use, and protection of personal data.
  3. "User", "you", or "your" refers to any individual accessing or using the platform.
  4. "Company", "we", "us", "our", or "Mudiyan.com" refers to the operator of the platform.
  5. "Goods" means any products offered for sale.
  6. "Services" means any services made available through the platform.
  7. "Grocery Delivery" refers to the delivery of perishable and non-perishable grocery items.
  8. "Platform" refers to Mudiyan.com, including its website and mobile applications.


3. ORDERS

By placing an order, you represent and warrant that:

  1. All information provided is accurate, complete, and current.
  2. You are authorized to use the selected payment method.
  3. Sufficient funds are available to complete the transaction.

Additional terms:

  1. All purchases are intended solely for personal use.
  2. You agree not to resell Goods acquired through Mudiyan.com.
  3. Certain Goods may be subject to age restrictions. Compliance with such restrictions is your responsibility.
  4. You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.
  5. While we implement reasonable security measures, we shall not be liable for unauthorized access unless caused by our proven negligence.
  6. All orders are subject to acceptance, availability, pricing adjustments, and delivery capacity.
  7. Confirmation of receipt does not constitute acceptance of an order.
  8. Estimated pricing, product weight, and delivery schedules will be communicated upon confirmation.
  9. We reserve the right to modify or cancel orders due to product unavailability or delivery constraints.


4. PRICING AND PAYMENT

  1. All prices displayed are indicative and subject to change without prior notice.
  2. Online prices may differ from prices available in physical retail outlets operating under the Mudiyan brand.
  3. In the event of a pricing error, we reserve the right to cancel or amend an order, subject to your confirmation.
  4. The total payable amount, including delivery charges and applicable fees, will be displayed during checkout.
  5. Payment must be made in full prior to or upon delivery using approved payment methods.
  6. Accepted payment methods may include:
  7. Debit Cards
  8. Credit Cards
  9. Mobile Financial Services (MFS)
  10. Online payment transactions are processed using secure encryption protocols.
  11. Additional verification may be required by payment providers.


5. DELIVERY

  1. Delivery timelines are estimates only and are not guaranteed.
  2. Goods will be delivered to the address provided during checkout.
  3. Risk in the Goods passes to you upon delivery or attempted delivery.
  4. Delivery charges are non-refundable except where required by law.
  5. Failure to accept delivery or provide adequate delivery instructions may result in additional charges.
  6. You are responsible for ensuring safe and reasonable access for delivery personnel.
  7. We reserve the right to refuse or cancel delivery to locations outside our serviceable areas.
  8. Mudiyan.com reserves the right to cancel orders that fall outside designated delivery zones.


6. CANCELLATION, RETURNS, AND REFUNDS

  1. Orders may be canceled before dispatch by contacting customer support.
  2. We reserve the right to cancel orders due to:
  3. Product unavailability
  4. Pricing discrepancies
  5. Operational limitations
  6. Other legitimate business reasons
  7. Eligible refunds will be processed within a reasonable period, typically within twenty-one (21) days, using the original payment method.
  8. If Goods are incorrect, defective, or damaged, you may reject delivery and request a refund or replacement in accordance with our return policy.


7. USER INFORMATION

  1. You agree to provide accurate and complete information necessary for order fulfillment.
  2. You may request access to personal data held by us in accordance with applicable laws.


8. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. We do not control, endorse, or assume responsibility for any third-party websites, content, products, or services.


9. COMPLAINTS

We are committed to resolving complaints promptly and fairly.

  1. Complaints should be submitted through our official customer support channels.
  2. We aim to respond to complaints within three (3) working days.


10. ACCOUNT SECURITY

  1. You are solely responsible for safeguarding your account credentials.
  2. Mudiyan.com shall not be liable for losses resulting from unauthorized account access caused by user negligence.


11. PRODUCT INFORMATION

While Mudiyan.com endeavors to ensure product descriptions and information are accurate:

  1. We do not warrant that product descriptions are error-free.
  2. Remedies for discrepancies are limited to return, replacement, or refund in accordance with our applicable policies.


12. INTELLECTUAL PROPERTY

All content available on Mudiyan.com, including but not limited to:

  1. Text
  2. Graphics
  3. Logos
  4. Images
  5. Software
  6. Design elements

is the property of Mudiyan.com or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.


13. DATA PROTECTION

We are committed to protecting personal information in accordance with applicable data protection laws.

For further details regarding data collection, storage, and processing practices, please refer to our Privacy Policy.


14. COMMUNICATION CONSENT

By using our services, you consent to receive communications from Mudiyan.com, including:

  1. Service notifications
  2. Transactional communications
  3. Promotional messages

You may opt out of promotional communications at any time where permitted by law.


15. ELIGIBILITY

Use of the Platform is restricted to individuals who meet the legal age requirements under applicable laws.


16. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  1. The Platform and Services are provided on an "as is" and "as available" basis.
  2. Mudiyan.com disclaims all warranties, express or implied.
  3. Mudiyan.com shall not be liable for indirect, incidental, special, consequential, or punitive damages.
  4. Aggregate liability shall not exceed the amount paid by you for the relevant transaction.

Nothing in these Terms excludes liability for:

  1. Death or personal injury caused by negligence.
  2. Fraud or fraudulent misrepresentation.
  3. Any liability that cannot legally be excluded or limited.


17. FORCE MAJEURE

Mudiyan.com shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to:

  1. Natural disasters
  2. Government actions
  3. Strikes
  4. Internet outages
  5. Pandemics
  6. War or civil unrest


18. FRAUD PREVENTION

Misuse of promotional offers, vouchers, discounts, or suspected fraudulent activity may result in:

  1. Order cancellation
  2. Account suspension
  3. Account termination
  4. Legal action where appropriate


19. PRICING POLICY

  1. Listed prices reflect estimated retail values and may vary based on market conditions.
  2. In the event of pricing discrepancies, we reserve the right to amend or cancel orders.
  3. Where a lower market price is identified, refunds or adjustments may be provided at our sole discretion.


20. DISPUTE RESOLUTION

Any dispute arising out of or relating to these Terms shall be resolved through:

  1. Negotiation
  2. Mediation
  3. Arbitration

as permitted under applicable laws and policies before resorting to court proceedings where appropriate.


21. GENERAL PROVISIONS

  1. All prices are stated in Bangladeshi Taka (BDT).
  2. We reserve the right to subcontract any part of our obligations.
  3. Unauthorized use of automated systems, scraping tools, bots, or similar technologies is prohibited.
  4. These Terms constitute the entire agreement between you and Mudiyan.com regarding use of the Platform.
  5. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.


22. AMENDMENTS

Mudiyan.com reserves the right to modify these Terms at any time.

Continued use of the Platform after any changes become effective constitutes acceptance of the revised Terms.


23. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Bangladesh.

The courts of Bangladesh shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, subject to any applicable arbitration requirements.